FAQ's

Can I personalise my locket?

Yes! Many of our lockets allow custom names, dates, or even a photo inside. Look for the Personalised Collection to create your own design.

How long does shipping take?

Orders are processed in 2–4 business days. Delivery takes 7–14 business days depending on location.

Do you ship internationally?

Yes! We ship worldwide. Delivery times may vary depending on your location.

Can I track my order?

Absolutely. You’ll receive a tracking number once your order has been shipped.

What is your return policy?

We offer a 30-Day Happiness Guarantee. If you’re not fully satisfied, you can return your locket within 30 days for a refund or exchange. Personalised items are only refundable if defective.

Can I modify or cancel my order after placing it?

We begin processing orders quickly, but if you contact us within 12 hours we’ll do our best to update or cancel your order.