Refund Policy
At Pages Of The Hart, your happiness matters to us. If you’re not fully satisfied with your purchase, we’re here to help.
Refund Eligibility
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Refund requests must be made within 30 days of receiving your order.
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Items must be unused and in their original condition.
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Personalised items (with custom names, dates, or photos) are non-refundable, unless they arrive defective or damaged.
How to Request a Refund
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Email us at pagesofthehart@gmail.com with your order number.
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Include a photo of the item (if defective or damaged).
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Our team will confirm your refund approval and provide return instructions if needed.
Refunds
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Once your return is received and inspected, we’ll issue your refund to the original payment method within 5–10 business days.
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Shipping fees are non-refundable.
Exchanges
If you’d prefer, we’re happy to exchange your item for another design of equal value.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or credit card company. If you still haven’t received it, contact us at pagesofthehart@gmail.com